Vulnerability is both widespread and tricky to define. It can be tangible/intangible, driven from single or multiple factors.
The FCA have identified Health, Life Event, Resilience & Capability characteristics/drivers to help make sense of vulnerability. The list is not definitive/exhaustive, but it helps to understand the situations that can lead to actual/potential vulnerability. Furthermore customers may be unaware of their vulnerability or may not wish to be labelled as such.
Gusto’s own self-funded research highlights the prevalence of vulnerability in the UK and suggests that it may be even more complex than originally thought… read on to find out more.
Download Vulnerability PDF here.
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