LightShed Reports
Our in-depth, independent insight designed to spark fresh thinking, challenge assumptions, and add real value for our clients.
Discover LightShed – the Gusto hub for fresh thinking, bold ideas and reports that dig deeper. Learn More about LightShed.
Our in-depth, independent insight designed to spark fresh thinking, challenge assumptions, and add real value for our clients.
Learn more about Gusto's comprehensive suite of Advanced Analytical Tools
Insights for 2024 from our self-funded research on BNPL.
Download the next instalment of our self-funded research, building on the previous waves looking at vulnerable customers and focussing on the Cost of Living crisis
The rapid growth of buy now pay later in recent years has raised some concerns, but Gusto’s recent self-funded research has shown it can be a positive choice for consumers.
This new study conducted in Autumn 2020 provides contemporary insights into how Covid-19 has impacted on UK consumers – download our latest report.
The Gusto deep dive into transient vulnerability – our latest report is available to download now.
The third instalment of our self-funded FinTech research to understand consumer attitudes towards new digital services.
We may all be vulnerable at some point in our lives…
Working with lenders to ensure customer understanding in the rapidly changing equity release market
Read our latest updated report.
Be Smart: With the FCA led communications campaign planned to run this month, are you ‘PPI Ready’?.
What do UK consumers make of the new developments in digital financial technology?
Be Smart: Are you Renewal Ready? Gusto’s insider update on changing FCA guidelines for General Insurance.
Be Smart: Gusto’s 5 key communication principles.
How we have ‘revolutionised’ understanding of the business banking customer experience at Clydesdale Yorkshire Bank.